Frequently Asked Questions2021-02-11T14:58:13+00:00
How do I care for my stamp/cutter?2021-02-11T14:45:48+00:00

Both stamps and cutters are best hand-washed in lukewarm water with an antibacterial soap. They can usually stand being put into a household diswasher, but as dishwasher settings and temperatures vary, you do so at your own risk.

Cutters are 3D printed in such a manner that will, under enough force, allow the layers to be separated. This shouldn’t be the case under normal use, but is something you should be aware of and does not usually constitute a fault with the product.

Stamps are made of acrylic, which is likely to break if dropped onto a hard floor (e.g. tiled). This is not considered a fault with the product as it should not be a problem with normal use.

Do you do custom orders or personalised products?2021-02-11T14:52:11+00:00

Yes, definitely! If you don’t see something you like in the available products on the site, just get in touch.

What are your turnaround times for stamps and cutters?2021-02-11T14:59:03+00:00

Often stamps and cutters are ready to be sent out in around 24 hours. However, this time can increase dramatically around Christmas. Logos, faces and image based stamps do usually take a little longer, and the turnaround time will also depend on your response to our emails. If you’re having a baking emergency and need something quickly, we’ll do our best to work to your timescale.

Are the materials you use for your products food safe?2021-02-11T14:53:05+00:00

Our stamps are made from acrylic which is food safe. Our cutters are made from ABS which is considered food safe for short contact with cold food, so great for cookie cutters.

Will I get a proof before production?2021-02-11T14:59:09+00:00

If you order a customised cookie stamp, or a personalised or standard cutter, we don’t normally send a separate proof. If you’d like us to confirm anything before we start production, just let us know!

For logo, face or other image-based stamps or cutters we’ll always contact you using the email you provided during checkout, before we start production.

What if I’m not happy with my purchase?2021-02-11T14:59:20+00:00

If you’re not happy with your item, first let us say a HUGE SORRY! We take great pride in our work and strive to get it right 100% of the time. Please get in touch and we’ll work with you to find a solution. Alternatively, see out Returns Policy for more information.

Are your stamps suitable for ink?2021-02-11T14:53:24+00:00

Unfortunately not, the ink doesn’t create a nice even layer on the acrylic.

What is your returns policy?2023-07-17T13:37:52+00:00

We accept returns on unused, non-personalised items within 1 calendar month of receiving the item. For health and safety reasons, we cannot accept the return of unwanted products once it has been removed from the packaging. We will refund the cost of the item and standard postage, but not the return postage costs.

All products are inspected before being sent out, but if you have received a faulty product, please contact us to arrange a replacement or a refund.

Unless you have advised us of a required delivery date, we will not refund items that have arrived later than expected due to postal delays.

Where are you located?2021-02-11T14:59:36+00:00

Lytham St Annes, Lancashire, UK.

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